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More information on On The Beach
On the Beach
As an agent providing a web search interface between the clients and the different third party suppliers of flight, hotel or transfer. As an online based travel agent, they let you customise your own travels by giving you access to various selections of affordable flights, transfer suppliers, and hotels. The company acts as your agent in processing your booking with the airline. However, the company is not the airline’s agent. The prices are different for each product you choose. When booking, a separate contract is created between you, as the client, and the supplier of the chosen product.
On the beach is considered to be one of the first online travel agents in the United Kingdom to offer financial protection while booking online. In 2011, the company became the first major online travel agent to be approved by ATOL or ABTA protected Trust. In 2015, On the Beach continues to protect over a million clients’ holiday getaways. When booking your flight, hotel, and transfer, you are ensured that you are financially protected. Enjoy booking and saving money as well.
Get the Latest Updates!
For frequent travelers, getting the latest updates for the best destinations is something that you would want to do. Having access to the most affordable rates is something that you might want to get hold to especially during holidays. If you want the latest updates, you can follow On the Beach on Facebook, Twitter, and Google +. For travel inspiration, how-tos, and other information. You can also check their Pinterest or Blog.
How to Book your Vacation
When booking, the first thing you need to do is register on the website. Provide the necessary information and follow the instructions that are given. Once the registration is successful, you can now login to your account and start checking for flights or hotel reservations that would fit your planned itinerary or budget. Once you have chosen the flight destination or hotel booking, you can proceed to the next step which is the payment.
As aforementioned, all payments will be secured through ATOL or ABTA protected Trust. All you need to do is follow the instructions given and proceed to the checkout counter for further instructions regarding the booking. Once don’t, you will be receiving a confirmation for your booking.
Returns and Refunds
For cancellation of bookings, you need to go over to the Manage Your Booking section found on the website. Once you are there, you will need to submit a request online and select “Cancel Order/ Passengers” from the drop down menu. Once selected, you will be given several options to choose from depending on the type of cancellation you are planning to make. On the Beach’s system will calculate the applicable charges for the cancellations and will confirm the cancellations for you. In doing so, this process will enable the company to send a cancellation letter for you to pass on to your insurance company in order to get a refund.
Kindly make sure you have supplied the right information as it is essential if you want to make any changes.
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How to Contact On The Beach
You can book via phone. You can call the number appearing on the top page of the website. You can call during Mondays to Fridays at 8 am to 9:45 pm and Saturdays and Sundays on 9 am to 8:45 pm.
If you have questions or any clarifications for an existing booking, you can contact On the Beach through LiveChat. They have a team of agents who will be glad to help you. You can contact them during Mondays to Thursdays from 7:00 pm to 10:00 pm, Fridays from 7:00pm to 9:00pm, and Saturdays and Sundays from 6:00pm to 9:00pm.
For immediate answers to frequently asked questions, you can ask Alison. She is the fastest way to get answers to frequently asked questions 24 hours a day 7 days a week.
You can also contact them by post at On the Beach Limited, Park Square, Bird Hall Lane, Cheadle, SK3 0XN. Just make sure to have your post adequately stamped and that the postage is not underpaid in order for it to reach the company.
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